FAQ
Do I need to open an account in order to shop with you?
In accordance with Egyptian Consumer Protection laws, you can request a return or exchange within 14 days of receiving your order, provided the product is unused, in its original factory-sealed packaging, and accompanied by the purchase invoice. If a product has a manufacturing defect, you are entitled to a replacement or refund within 30 days after technical inspection.
Are your products original and covered by a warranty?
Yes. All new products sold at HCS are 100% genuine and covered by their official agent warranty in Egypt. Any pre-owned/imported laptops or components undergo strict hardware testing by our technical team and include a store warranty.
Who is El-Hoda Computer Services (HCS)?
Founded in 2005, El-Hoda Computer Services (HCS) is a trusted Egyptian technology partner specializing in new and used laptops, custom PC builds, computer components, monitors, printers, projectors, UPS systems, networking gear, and security devices.
Can you help me build a custom PC and check part compatibility?
Absolutely. You can use our PC Builder section on the store or reach out to our technical team on WhatsApp or phone (01044432327). We will verify full compatibility between your processor, motherboard, RAM, GPU, power supply, and case before shipping, and we can assemble and test the build for you upon request.
Do you deliver to all governorates in Egypt?
Yes, we provide fast, secure door-to-door shipping across all governorates of Egypt.
How long does delivery take?
Orders typically arrive within 2 to 5 business days, depending on your governorate. Custom-assembled PC builds may require an extra 24 hours for assembly, cable management, and stress testing.
How are fragile items like monitors, PC cases, and GPUs packaged?
All sensitive hardware, tempered-glass cases, and monitors are securely wrapped with protective cushioning and sealed before dispatch to ensure they arrive in perfect condition.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
What payment methods do you accept?
We offer flexible payment options, including:Cash on Delivery (COD)Credit / Debit Cards (Visa & Mastercard)Mobile E-Wallets & InstaPay (contact our team after placing your order to confirm transfer details)(Note: For high-value custom PC builds or heavy shipments, a small shipping deposit may be requested via InstaPay or E-Wallet to confirm the order).
What is your return and exchange policy?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.