Privacy Policy

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Privacy Policy

Last updated: September 9, 2026

El Hoda Computer Services – HCS respects the privacy of its customers. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our store, place an order, or communicate with us.

Our online store is powered by Shopify, which provides the technical infrastructure used to operate our e-commerce services.

Information We Collect

When you use our store, we may collect information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Shipping address
• Billing information
• Order information
• Communications with our customer service team

We may also automatically collect technical information such as:

• IP address
• Browser type
• Device information
• Store usage information
• Cookies and similar technologies

How We Use Your Information

We may use personal information to:

• Process and manage orders.
• Deliver purchased products.
• Process payments.
• Communicate with customers.
• Provide customer support.
• Improve the store and shopping experience.
• Prevent fraud and misuse.
• Comply with legal and regulatory obligations.

Payments

Payments may be processed through Shopify or third-party payment service providers.

We do not necessarily store complete bank card details on our own systems.

Payment information is handled according to the policies and security measures of the applicable payment provider.

Shipping Providers and Service Providers

We may share necessary personal information with service providers that help us operate the store and fulfill orders.

These may include:

• Courier and delivery companies
• Payment processors
• Technology providers
• Shopify
• Customer service and communication providers

Only information reasonably necessary to provide the relevant service should be shared.

Shopify

Our store is powered by Shopify.

As a result, certain personal information may be processed by Shopify in accordance with Shopify's own privacy practices and terms.

Cookies

The store may use cookies and similar technologies to:

• Operate essential website functionality.
• Remember customer preferences.
• Improve the shopping experience.
• Analyze store performance.
• Support security and fraud prevention.

Customers may control cookies through their browser settings and any consent tools made available on the website.

Marketing Communications

We may send marketing communications where permitted and where the customer has provided the appropriate consent.

Customers may unsubscribe from marketing communications using the unsubscribe method provided in those communications.

Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected.
• Process and maintain transaction records.
• Meet legal and accounting obligations.
• Resolve disputes.
• Protect the security of the store and customers.

Data Security

We take reasonable administrative and technical measures to help protect personal information.

However, no internet-based transmission or storage method can be guaranteed to be completely secure.

Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction, or other actions regarding your personal information.

You may contact us to exercise any applicable rights.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our services
• Store operations
• Technology
• Legal requirements
• Business practices

The updated version will be published on this page with a revised update date.

Contact Us

El Hoda Computer Services – HCS

Email: sales@elhoda.net
Phone: 01044432327
WhatsApp: +20 12 22207827
Website: elhoda.net

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